A Support Coordinator helps you understand and use your NDIS plan, connect with providers and coordinate your supports.

No. Support Coordination isn't included in every plan but we can work to help you get support if you need it.

A Plan Manager handles financial administration such as invoices and expenditure. A Support Coordinator helps organise and coordinate the supports and services around your plan. At Guided Coordination Services we offer the support coordination role, but we can help you find a good plan manager if that’s something you need!

No. You can choose your providers. We can help to find you the right options for your needs.

Yes. Participants have choice over who provides their Support Coordination.

Your privacy, choices and right to speak up matter to us.

Guided Coordination Services only collects information we need to provide your support coordination. We will explain how your information is used and shared, and we will seek your consent wherever required. You can ask to access or correct your information or change your consent at any time.

We also genuinely welcome feedback, including complaints. If something isn’t working for you, please tell us. You can contact us directly at hello@guidedcoordinationservices.com.au. You are also welcome to have a family member, friend or advocate support you.

Making a complaint will not affect the support you receive from us.

You can also raise concerns about an NDIS provider directly with the NDIS Quality and Safeguards Commission on 1800 035 544 or through their online complaints process.

No. Support Coordination and independent advocacy are different roles. A Support Coordinator can assist you to find the services that you may need as part of your Plan.

At this stage we are able to provide Level 1 and 2 Support Coordination. But get in touch if you need specialist services and we can see if we can guide you in the right direction.

Contact us for an initial conversation. We'll ask a few questions, make sure we're a suitable fit and explain what happens next. We look forward to hearing from you.